10
Jul
07

Sprint ditches customers who complain too much

Sprint Nextel Corp, which recently launched an advertising campaign to attract http://www.mobilitywatch.com/category/verizon-wireless/new customers, is disconnecting more than 1,000 subscribers for calling its customer service lines too often and making what the company called unreasonable requests.

The No. 3 U.S. wireless provider with 53 million customers said on Monday it started sending service termination letters on June 25. Sprint said the cancellations involved 1,000 to 1,200 customers who had called the company about 40,000 times a month in total.

“These customers were calling to a degree that we felt was excessive,” said Sprint spokeswoman Roni Singleton, adding the company needed to cull its customer base to improve services.

“In some cases they were calling customer care hundreds of times a month for a period of six to 12 months on the same issues even after we felt those issues had been resolved,” she said.

Get the rest of the story from Reuters

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